Privacy Policy max855my
Protecting Your Personal Data
This Privacy Policy explains how max855my collects, processes, stores and protects the personal information of our members. We are committed to keeping your privacy intact in line with the international licensing standards we comply with.
Our Data Protection Principles
Six core pillars that guide max855my's approach to member data privacy and security
High-Level Data Encryption
All data transmitted between your device and max855my's servers is protected using TLS encryption protocols. Sensitive information such as passwords and payment details is not stored in plain text at any level of our system.
Purpose-Driven Data Collection
max855my only collects information needed to manage your account, process transactions and meet licensing requirements. We do not collect data that is unrelated to or beyond the operational needs of the platform.
Clear Member Consent
You have full control over your personal information. We do not share, sell or disclose your data to third parties without your consent, except where required by law or our licensing obligations.
Data Retention Period
Account and transaction records are retained for the period set by our licensing authority. Once an account is closed and the required period has lapsed, your data will be deleted or anonymised in line with our internal policy.
International Licensing Compliance
As a platform operating under international licensing, max855my complies with data protection requirements set by our regulatory body. This includes KYC (Know Your Customer) procedures and strict identity verification.
24/7 Privacy Support
Our customer service team is available 24/7 via live chat and email in Malay and English to assist you with any privacy enquiries, data access requests or data protection complaints.
1. Introduction and Scope of This Policy
This Privacy Policy ('Policy') is a binding agreement between max855my ('Company', 'we', 'platform') and you as a registered user or visitor of the max855my website ('Member', 'you'). This Policy applies to all information collected through the website max855my.onl, our mobile application (where applicable), and any of our official communication channels.
By registering an account or continuing to use max855my's services, you confirm that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this Policy, you are advised not to use our services.
max855my reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to members via email or in-account notification. Continued use of our platform after such notification is considered your agreement to the updated version of the Policy.
2. Personal Information We Collect
max855my collects various categories of information for platform operation, legal compliance and service improvement purposes. These categories are as follows:
Personal Identity Information
- Full name as shown on the identity card (MyKad) or passport
- MyKad number or passport number
- Date of birth (for age verification purposes — 21 years and above)
- Gender
- Nationality and country of residence
Contact Information
- An active and valid email address
- Mobile phone number
- Current residential address
- Username chosen during registration
Financial and Transaction Information
- E-wallet account details (Touch 'n Go, ShopeePay)
- DuitNow or FPX information
- Deposit and withdrawal history
- Account balance and betting records
- Crypto wallet addresses (USDT, BTC, ETH) where applicable
Technical and Usage Information
- IP address and general location information
- Device type, operating system and web browser
- Access logs and session activity
- Game preferences and betting habit records
- Cookie data and website tracking technologies
3. Purposes for Using Personal Information
max855my uses the personal information collected solely for lawful and transparent purposes. We do not use your data for any purpose other than those stated below:
Should we intend to use your information for any purpose other than those listed above, we will obtain your consent separately beforehand. You may withdraw that consent at any time by contacting our support team.
4. Information Sharing and Disclosure
max855my maintains a strict policy on data sharing. We do not sell, rent or disclose your personal information to third parties for their own marketing or commercial purposes.
However, there are certain circumstances where your information may be shared with trusted parties:
- Payment Service Providers: Payment processors that work with max855my to handle deposit and withdrawal transactions. These providers are bound by strict confidentiality agreements.
- Regulatory and Licensing Bodies: When required by our international licensing body, we may be obliged to submit certain records for audit and compliance purposes.
- Legal Authorities: In situations involving criminal investigations, fraud or the protection of rights and safety, we may be required to disclose information to the relevant authorities.
- Technology Providers: Companies that provide hosting, cybersecurity and analytics services required for platform operations. All such parties are bound by data protection agreements.
- Game Providers: Game studios that supply games within our platform may receive the minimum session data required for the technical functioning of the games.
5. Data Security Measures
The security of your personal information is a priority for max855my. We implement multiple layers of technical and organisational protection to keep your data safe from unauthorised access, loss, modification or disclosure.
- Use of Transport Layer Security (TLS) encryption protocols for all data communications between your browser and our servers
- Encryption of sensitive data in databases using industry-recognised encryption algorithms
- Role-based access control (RBAC) that limits employee access to customer data only to those who need it to carry out official duties
- Continuous account activity monitoring to detect suspicious or unusual access patterns
- Two-factor authentication (2FA) that members can enable for an additional layer of security on their accounts
- Security audits and penetration testing conducted periodically by independent third parties
- Clear incident response procedures in the event of a data breach, including notification to affected members within a reasonable timeframe
While we take all reasonable precautions, no security system is entirely perfect. We encourage members to also take responsibility for their account security by using strong passwords, not sharing login credentials and always logging out from shared devices.
6. Use of Cookies and Tracking Technologies
The max855my website uses cookies and similar tracking technologies to ensure the platform functions properly, remember your preferences and understand how you interact with our website.
Essential Cookies
Required for basic website functions such as login sessions, security verification and page navigation. These cookies cannot be disabled.
Analytics Cookies
Help us understand platform usage patterns in aggregate and anonymised form for the purpose of website improvement and user experience.
Preference Cookies
Store your personal preferences such as language, display settings and game preferences so your experience is more consistent each time you log in.
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the full functionality of the max855my website.
7. Cross-Border Data Transfers
As a platform operating under international licensing, some of your personal information may be processed or stored on servers located outside Malaysia. Such data transfers are carried out in compliance with applicable data protection requirements.
We ensure that all cross-border data transfers are protected through appropriate contractual safeguards, including standard contractual clauses that require recipients outside the country to maintain a level of protection equivalent to that set out in this Privacy Policy.
Personal information transferred across borders is subject to the data protection laws of the country where the servers are located. We take reasonable precautions to ensure the security of your information during the transfer process.
Your Rights as a max855my Member
You have important rights regarding the personal information we hold about you
Right of Access
You may request a copy of the personal information we hold about you at any time through our support channels.
Right of Rectification
If your personal information is inaccurate or incomplete, you have the right to ask us to update it within a reasonable time.
Right of Erasure
In certain circumstances, you may request that we delete your personal information, subject to our legal obligations to retain certain records.
Right to Object
You may object to the processing of your personal information for specific purposes, including marketing or promotional communications from max855my.
Right to Restrict Processing
You may ask us to restrict how we process your information in certain circumstances, such as while we are verifying the accuracy of your data.
Right to Data Portability
You may request that we provide your personal information in a machine-readable format for transfer to another platform where applicable.
Right to Withdraw Consent
You may withdraw consent previously given for data processing at any time without affecting the validity of processing carried out before the withdrawal.
Right to Complain
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority or directly with us.
How to Submit a Privacy Rights Request
To submit any request relating to the rights above, please contact our Privacy Officer by email at [email protected] or through our 24/7 live chat channel. Include your account details and the type of request you wish to make. We will endeavour to process your request within a reasonable time.
For security purposes, we may need to verify your identity before processing any request relating to personal information. This is a protective measure to ensure that only the legitimate account holder can access or modify their information.
8. Amendments to the Privacy Policy
max855my reserves the right to update or amend this Privacy Policy at any time in line with changes in law, licensing requirements, or our business operations. When material changes are made, we will:
- Display a clear notice on our website
- Send a notification by email to the registered address
- Record the effective date of the new version at the top of this Policy
We encourage you to review this Privacy Policy from time to time. If you do not agree with any amendments made, you should stop using the platform and contact us to close your account.
9. Applicable Law and Jurisdiction
This Privacy Policy is governed and interpreted in accordance with the international licensing requirements applicable to max855my. Any disputes relating to this Privacy Policy will be referred to the dispute resolution body designated by our licensing authority.
Although max855my operates under international licensing, we recognise that our members are individuals of different nationalities and that relevant laws may vary. We strive to comply with the strictest data protection principles applicable to our operations.
The Malay version of this Privacy Policy is provided for the convenience of our members. In the event of any conflict in interpretation, max855my reserves the right to refer to the official English version.
10. Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding how max855my handles your personal information, please contact us through the following channels. Our team is ready to assist you in Malay and English:
Join max855my Today
Register your account with confidence. We always protect the privacy and security of your personal information. Enjoy a responsible, secure online gambling platform that complies with international licensing — built for Malaysian players.