max855my Terms and Conditions

Acceptance of Terms

By registering an account, accessing, or using any part of the max855my platform, you hereby agree to be bound by these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you are not permitted to use the services provided by max855my.

max855my reserves the right to update or modify these terms at any time without prior notice. It is your responsibility to review these terms periodically. Continued use of the platform after any changes is considered acceptance of the updated terms.

Account Eligibility and Registration

Use of the max855my platform is restricted to individuals who meet the following requirements without exception:

• Aged 21 and above on the date of account registration
• Not included on any active self-exclusion list or gambling prohibition order
• Possessing full legal capacity to enter into a binding agreement
• Registering with one personal account only — multiple account registrations are strictly prohibited
• Providing accurate, complete, and current personal information at the time of registration

max855my reserves the right to request identity verification at any time. Players are required to submit a copy of their identity card (MyKad) or valid identity document when requested. Failure to comply with an identity verification request may result in account suspension or closure until the verification process is complete.

Deposits, Withdrawals and Payment Methods

max855my accepts a range of payment methods suitable for Malaysian players. All financial transactions are processed in Malaysian Ringgit (RM) unless otherwise stated for cryptocurrency payment methods.

Payment methods supported by the max855my platform are as follows: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrencies including USDT, BTC, and ETH.

• Minimum deposit: RM10 for each payment method without exception
• Minimum withdrawal: RM50 for each withdrawal request
• Typical withdrawal processing time: 10 to 45 minutes from the time the request is approved
• Withdrawals may only be made to the same payment method used for the deposit
• Players must ensure that their payment account details are accurate — max855my is not responsible for any loss arising from incorrect information

max855my reserves the right to request additional verification for any transaction deemed suspicious, including for the purposes of anti-money laundering and counter-terrorism financing in accordance with applicable international regulations.

Bonus and Promotion Terms

Bonuses and promotions offered by max855my are subject to specific terms of use. Players are required to read and understand the terms of each offer before accepting it.

The following applies to the max855my welcome bonus:

• 120% match bonus on the first deposit up to a maximum of RM1,500
• The wagering requirement is 15 times the bonus amount received
• Example: a deposit of RM100 gives a bonus of RM120, resulting in a balance of RM220, with a wagering requirement of RM120 × 15 = RM1,800 before withdrawal of bonus winnings can be made
• Further example: a deposit of RM2,600 gives the maximum bonus of RM1,500, resulting in a balance of RM4,100, with a wagering requirement of RM1,500 × 15 = RM22,500

max855my reserves the right to modify, suspend, or terminate any promotion at any time. Such changes will not affect bonuses that have already been received and are currently in a valid wagering process.

VIP Programme and Cashback

max855my offers a tiered VIP programme for active players. There are three levels in this programme — Bronze, Silver, and Gold — each providing different weekly cashback benefits.

• Bronze level: weekly cashback of up to 0.4%
• Silver level: weekly cashback of up to 0.8%
• Gold level: weekly cashback of up to 1.2%

Progression to a higher VIP level depends on the player's level of activity and loyalty over time. max855my reserves the right to adjust the VIP programme structure based on internal policies in effect at the relevant time. Cashback is credited automatically into the player's account each week according to individual eligibility.

User Conduct and Fair Play

All players at max855my are required to conduct themselves in a fair, honest, and respectful manner towards all parties involved. The following actions are strictly prohibited and may result in account closure without compensation:

• Use of automated software or bots to play or place bets
• Colluding with other players to manipulate game outcomes
• Exploiting any technical errors or system vulnerabilities discovered
• Providing false information or impersonating another individual
• Opening multiple accounts for any purpose, including obtaining repeated bonuses
• Any action considered fraudulent or unlawful

max855my uses certified random number generator (RNG) technology to ensure the fairness of all games. Game results are final and cannot be disputed once recorded by the system.

Limitation of Liability and Disclaimer

max855my is not responsible for any financial loss, data loss, or other damage that may arise from the use of this platform, including but not limited to service disruptions, technical issues, or unauthorised access by third parties due to the player's own negligence.

The max855my platform is provided "as is" without any express or implied warranty regarding reliability, accuracy, or fitness for a particular purpose. Players bet at their own risk and acknowledge that gambling involves the risk of losing money.

Account Closure and Suspension

Players may close their account at any time by contacting the max855my customer service team via live chat or email. Any eligible balance will be returned via an appropriate withdrawal method once all relevant wagering requirements have been met.

max855my reserves the right to suspend or close any account without prior notice if there is a breach of these terms, suspicious activity, or at the request of a relevant authority. In such cases, any decision regarding funds remaining in the account is subject to an internal investigation.

Self-exclusion requests may also be submitted to the support team. max855my will process such requests within a reasonable period and take appropriate steps to protect players who apply for exclusion.

Privacy and Data Protection

The collection, processing, and storage of players' personal data is carried out in accordance with the separate max855my Privacy Policy. By using this platform, you agree to the data processing practices as described in that policy.

max855my takes player data security seriously and applies appropriate technical and organisational security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction.

For more information on how we handle your personal data, please refer to our Privacy Policy.

Governing Law and Dispute Resolution

These Terms & Conditions are governed and interpreted in accordance with the laws under the relevant international licensing jurisdiction in which max855my operates. Any dispute arising from or relating to the use of this platform shall first be resolved through negotiation between the player and max855my.

If resolution through negotiation is unsuccessful, the dispute will be referred to arbitration or the relevant regulatory body in accordance with the procedures established by the international licensing authority that issued the licence to max855my.

Any claim or complaint must be submitted to max855my within 30 days of the date of the incident giving rise to the claim. Claims submitted late may not be entertained.

Contact Us About These Terms

If you have any questions, confusion, or feedback regarding these Terms & Conditions, the max855my customer service team is ready to assist you at any time.

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the website
• E-mail: [email protected] — response within a reasonable time
• Support languages: Bahasa Melayu and English

For issues related to responsible gambling or self-exclusion requests, please visit our Responsible Gambling page for information and available support resources.